Cooling Services

Does your air conditioner need serviced? Santa Fe Air has you covered.

Our office is opened from 7 a.m. to 4:30 p.m., Monday through Friday, and we provide air conditioner repair services on all brands and models from 7 a.m. to 10 p.m., seven days a week. What should you expect from Santa Fe Air’s air conditioning repair services?

• Customers who call Santa Fe Air speak to a real person at our local office – not an answering machine or a call dispatch center. Have you ever taken off an hour of work to have furniture delivered, and the deliveryman didn’t arrive until several hours later? Not with Santa Fe Air. Our office calls our customers when the Santa Fe Air technician is on his way.
• We value our customers’ time – Nearly all of our repair services from our skilled technicians only require one visit.
• Our trucks are stocked full of the latest premier repair parts for all makes and models of air conditioners. These parts are often higher quality than those required in the manufacturer’s standard requirements.
• We care about our local economy, which is why we buy nearly all of our repair equipment from local manufacturers. Our primary supplier for all of our HVAC units is York, based out of Kansas.
• Our workmanship is guaranteed for a year, and most of our repair parts come with extended manufacturers’ warranties.
• Don’t forget about our 365 Comfort Club Planned Maintenance Services!

Are You Sure Your Air Conditioner is Broken?

Not all sounds, smells, poor performances, and other air conditioner malfunctions require a repair service. Try these tips before calling Santa Fe Air:

• Is the outdoor condensing unit running? If not, make sure the thermostat is set to “Cool.” Also, check the electrical breaker box. If there is a tripped breaker, try resetting it. If it immediately trips again, do NOT reset. Call for Santa Fe Air for service.
• Is the outdoor condensing unit running but not cooling well? Try making sure the furnace filter is clean. Dirty filters can restrict the air flow, causing poor performance. Also, make sure that the outdoor unit is clean. If it isn’t, try spraying the dirt off with a garden hose.
• Is there ice building up on the unit or connecting lines? This could be a sign of a dirty filter, dirty condensing unit, or a sign that the refrigerant level could be low. If everything is clean, turn the system off so the ice can melt, and call Santa Fe Air for service.
• Is there water running over the furnace? The most common cause of this is a blockage in the drain hose. Try blowing through the tube to clear it by putting your hand over the end of the tubing and blowing sharply into it. If you see ice on the unit, you will need to turn the system off and call Santa Fe Air for service.
• Does the air feel cold, but there isn’t much volume through the vents? Make sure the blower motor in the furnace is running. If not, check the power switch on the furnace or a wall nearby to make sure it is in the “On” position. Check the electrical beaker box for a tripped breaker. If there is a tripped breaker, try resetting it. If it immediately trips again, don’t try to reset, and call Santa Fe Air for service.
• Does the air coming out of the vents smell bad, similar to dirty socks? This normally only happens at the beginning of the air-conditioning season when the unit hasn’t ran in several months. During this time, the condensation will sit in the drain for too long and become stagnate. Try lowering the temperature setting to force more water to run through the pan to freshen it. Santa Fe Air also has a chemical pill that will destroy the odor causing bacteria that can be dropped into the pan if this problem persists.
• Does the air coming out of the vents smell like sewer gas? This is normally caused by a floor drain that has dried out, allowing gas to enter your home. Pour Clorox and water into any nearby floor drains.

If you were unable to fix the problem with these solutions, call Santa Fe Air for immediate service.